Red Cover Prints

Collections

FAQs

1. More information about :

a) Prints & Paper

b) Mounts & Frames

c) Special Collections

d) Signed Prints

2. How do I place an order?

3. What are the payment options?

4. How do I change or correct my order?

5. Will I receive a confirmation email?

6. When will I recive my print?

7. My order hasn’t arrived?

8. How is my order delivered?

9. Can I deliver to a friends or relatives address?

10. My print or frame is damaged?

11.Will you refund me if I am not happy with the product?

12.How do I change my personal details?

13. I have forgotten my password?

14. Newsletter

15. I have a bulk order enquiry?

16. Any other enquiries?



1. More Information About

a) Prints & Paper

Your print will be printed specifically to order, according to the size you have requested.

We print on two types of archival photographic paper; Fine Art which is a heavy paper that gives a textured finish and Matt paper, this gives a flat non-reflective finish that is perfect for framing behind glass.

The prints are undertaken by hand with great care and to high standard using a Giclee process for the Fine Art prints and a Lightjet process for the Matt prints.

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b) Mounts & Frames

Our bespoke wooden frames have a pearl black or white finish. This gives them a modern feel to complement your chosen image. They are square cut with a box profile and come complete with a hanging system designed to enable you to hang your prints flat against the wall

The mounts are made from thick acid free card with a bevel edged window mount. They are Porcelain white in colour to complement your chosen photograph.

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c) Special Collections

Our special collections are selected from Red Cover Prints comprehensive library of images by leading figures in the Interiors and Garden industry. You can find out more information by clicking the link at the top of a special collections page.

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d) Signed Prints

All our prints are signed by the photographer at the bottom of the image. For more an enlarged view please click here

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2. How do I place an order?

When you have found your chosen image please click the “print and frame options” button this will take you to step by step process of choosing your size, paper and frame with mount. You then will be able to add this selection to the Shopping Cart which will save your choice and enable you to continue browsing other collections and images or proceed to the payment page. Further information on sizes, frames etc are located below the buying box. If you need any assistance please contact info@redcoverprints.com or for any urgent enquiries please ring Atinuke Olumekun on +44 (0) 20 8772 1110

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3. What are the payment options?

The payment process is undertaken through Paypal – a secure online payment website. This will give you the option to save your details for future purchases. Please see Paypal site for further information.

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4. How do I change or correct my order?

If you would like to change your order before your have completed your purchase you can click the ‘Edit’ button on the Shopping Cart page, this will allow you to change your choices of size, paper, mount and frame. You may also delete a chosen image from your order on the same page by pressing ‘Remove’ button next to the relevant image.

If you have already placed your order and received a confirmation email, please carefully read our returns policy and then contact us on orders@redcoverprints.com with your order reference number.

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5. Will I receive a confirmation email?

Yes you will receive a confirmation email containing your order reference number shortly after completing your purchase. If you have not received an email within 24 hours, please contact orders@redcoverprints.com

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6. When will I received my order?

We aim to deliver your order within 10 days.

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7. My order hasn’t arrived?

If your order has not arrived within 10 days please contact orders@redcoverprints.com with your name and order reference number. Please find this in your confirmation email.

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8. How will my order be delivered?

Your framed print will be delivered via Royal Mail Recorded post. If there is no-one to receive the order at the delivery address, then you can rearrange delivery or collection through the Royal Mail. More information is available on the Royal Mail website.

All prints with frames will be carefully packaged and prints only will be carefully rolled up into solid cardboard tubes with packaging.

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9. Can I deliver to a friends or alternative address?

Yes we can deliver to any specified address. Please make sure you enter this when you are placing your order within Paypal. The delivery note enclosed with your order will not include the price making it ideal for a gift.

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10. My print or frame is damaged?

We take the greatest of care with our prints and frames but if you find your purchase is damaged on delivery please contact orders@redcoverprints.com and we will arrange a replacement print to be delivered. Please see Conditions of Sale

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11. Will you refund me if I am not happy with the product? 

Yes if you are not satisfied with the quality of your purchase, you can return us the item for a replacement or a full refund. Please see Conditions of Sale for further details.

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12. How do I change my personal details?

To change your payment and delivery details please login to the Paypal site and follow the instructions.

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13.I have forgotten my paypal password?

Please contact Paypal for a password reminder or new password. Red Cover Prints does not have access to this information.

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14. Newsletter

Occasionally we will be sending out newsletters with new of updates on our site and special offers. To sign up for the newsletter please enter your email address into the box on the left of the front page.

To unsubscribe from the newsletter please send a blank email from the email address you subscribed with to info@redcoverprints.com

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15. I have a wholesale or bulk order enquiry?

Please contact info@redcoverprints.com for wholesale and bulk order enquires.

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16. Any other enquiries?

If your query is not answered above please contact info@redcoverprints.com or for urgent enquiries please contact Atinuke Olumekun on +44 (0) 20 8772 1110

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